Your questions

PRODUCTIONS

At the moment, the biggest cacao producers are Brazil and The Ivory Coast. Most connoisseurs agree that the best beans and appellations, known for their subtle flavors and their finesse, come from South and Central America. Our chocolate couvertures, made by Valrhona, are the result of blending beans from different origins. The Valrhona Company creates special blends custom-made for us. Our preference of course is for the Criollo beans, which produce fine, delicate chocolate. We use beans from Central America, Trinidad, Ecuador and Venezuela but also from Madagascar, Sri Lanka and Indonesia, as well as Sumatra (they have good acidity) and some Forasteros from the Ivory Coast.

We work almost exclusively with Valrhona; it has ensured economic and social support for producers and protection for their plantations for 20 years. Compliance with recognized international standards including the International Labor Organization (minimum wages, rights to organize, etc.), research and technical assistance programs, fixed prices and guaranteed volumes are all part of a long-term partnership with producers.

When recipes are developed, every ingredient is tasted and approved by Nicolas Cloiseau. The quality team also ensures that suppliers meet food safety requirements and carries out tastings on reception, prior to manufacture. An internal panel of experts is required to approve the taste of each new recipe and tastings are conducted throughout the life of the products to ensure the consistent quality of each product.

We have very strict specifications for our ingredients. We don’t focus on organic ingredients because our priority is to use products that have the very best organoleptic qualities. Nicolas Cloiseau travels all over the world in search of the best products (cocoa beans, spices, fruit, etc.)

Our committed production teams are consistently focused on ensuring the quality of the products you enjoy.
Our chocolate sweets are made by hand by a passionate and loyal team, inspired by Nicolas Cloiseau’s philosophy. At La Maison du Chocolat, all our chocolatiers have a chocolate-making qualification.
Our chocolates are then carefully put into boxes by hand.
Working in the workshop next to that of La Maison du Chocolat’s chocolatiers, the team of pâtissiers prepares and bakes pastries every day to be sold in the brand’s Parisian stores. International stores have their own workshop on site with qualified pâtissiers, trained by our French pâtissiers.

QUESTIONS ABOUT MAISON PRODUCTS

We don’t sell chocolate with peanuts and there are no peanuts in our workshops. However our suppliers of nuts cannot guarantee the absence of peanuts in their own facilities, therefore we mention that all our products may contain traces amount of peanuts.

On the website, there is a tab for each product with information about the presence of allergens. When shopping in store, information is available for all products, whether in boxes or customized, including for macarons and pastries.
If you have any questions, please ask in store or contact our Customer Service: client@lamaisonduchocolat.fr

Soy lecithin is used in the manufacture of the couverture chocolate we use. It’s an emulsifier that makes it easier to mix ingredients (cocoa paste, cocoa butter, sugar, etc.) during conching. Making up less than 0.5% of the total weight of the final product, it has no effect on taste. Our suppliers provide GMO-free soy lecithin.

TASTING AND STORAGE RECOMMENDATIONS

The Best Before Date of our chocolates is shown on the bottom of each box. We encourage you to eat our products before this date. We recommend storing them somewhere cool (between 16 and 18°C), away from light. A cellar or the crisper drawer of the refrigerator are possible solutions, as long as you leave products in their original packaging and wrap them carefully in a sealed plastic bag. However, please note that chocolates should be taken out of the refrigerator about two hours before they are to be enjoyed: this helps their flavors develop. Our pastries are freshly baked and should be eaten the same day - except for our desserts which can be stored for 2 days, and our travel-sized cakes which should be eaten within 5 days. Our sales advisers can provide you with information about tasting when you place your order.

For nearly 10 years, our manufacturing site has been ISO 22000 certified, thanks to the committed involvement of our teams when it comes to food safety. Our production teams comply with strict hygiene rules and quality control to guarantee truly indulgent products.
We are committed to respecting the quality requirements of each country in which we are present, and we ensure that the ingredients, labels, and hygiene criteria of each recipe meet these requirements.
Traceability is a key concern: each product has its own history that we can trace at every stage, from raw materials to sale. We create quality products with a sustainable and natural approach: as such, we prohibit the use of GMOs, palm oil and artificial colors in our chocolates.

SALE ONLINE

Some products are particularly delicate and cannot easily be transported. Consequently, they are only available for collection in store. This applies to our desserts, for example.
We also offer limited-edition products and products that are only available online.

We deliver in mainland France with Colissimo in 3 working days or with Chronopost in 2 working days.
To ensure the quality of our chocolates in summer, we deliver with Chronofresh.
In Paris and the surrounding suburbs, we also deliver by courier the same day.

You can also pick up your order in one of our 7 Parisian stores. Chocolate orders placed before 1.45 pm are available the same day and your pâtisserie orders are available the next day.
Need more information? See our Delivery page

You can create your own selection in store.

The delivery slip (with detail of quantities, without prices) is included in your package. This is the only document included in the package; the invoice is sent to you separately.

The invoice will be available in your customer account once your package leaves our logistics center.

Your order hasn’t been shipped and you want to change it? Contact us via the contact form and choose the “My order” option.

I AM A “CARRÉ DES PASSIONÉS” MEMBER

It’s free to join the loyalty scheme and anyone over the age of 18 can join. Join the Carrés des Passionnés Club to enjoy exclusive benefits:

- each time you buy online or in store, you earn points

- once you reach 50 points, you can exchange your points for a delicious gift

- we’ll treat you to a birthday surprise

- for a week at Christmas and Easter, your points are doubled every time you buy online or in store

- if you subscribe to our newsletter, you’ll receive offers and invitations to members-only events by email

Log in to your customer account to join the Carré des Passionnés Club in a click.

If you’ve joined the Club in store, just open an online account with the same email address; your details will immediately be recognized, and you’ll be able to find the following information:

- your loyalty scheme account number

- your loyalty scheme points balance

- the expiry date of your points (points last for a year from the date of your last purchase).

You can convert your points into gifts in store and online.

Online, log in to your customer account, go to the “Carré des Passionnés” tab then click on “Convert points into a gift”. You will be shown a range of gifts that we’ve selected for you. You can then choose the gift(s) you’d like.

To be recognized as a Carré des Passionnés member in the online store after becoming a member in a physical store, you must open an account with the same email address as the one you provided in store. If you did not provide an address, please contact our Customer Service on +33 1 55 51 83 18 from 9 am to 5 pm, Monday to Friday, so that they can add your email address to your account. In this way, you can track your loyalty points at any time.
In addition, your points balance is included on the receipt when you make a purchase in store and via our email communications.