6.1. Preparation and delivery of products
Parcels are prepared and packed by La Maison du Chocolat in a sealed, shock resistant package, which protects the contents during transportation.
6.1.2. Recipient's details
The client is responsible that the information provided such as the name and address of the recipient be precise, accurate and complete (door code, floor, telephone number…) to enable proper delivery. La Maison du Chocolat cannot be held responsible for a returned shipment if it is due to an error of the address information provided or inability to deliver to the address as indicated.
In the event of an error in the contact information of the recipient or in the event the recipient is unavailable, La Maison du Chocolat will not be held responsible for failure to deliver the order. La Maison du Chocolat will contact the client, and if the client agrees, will arrange for a new order to be sent at the client’s expense including the cost of the products and shipping costs.
6.1.3. Incorrect addresses
PLEASE NOTE : Orders addressed to a Post Office Box cannot be accepted.
Following confirmation of the order, La Maison du Chocolat undertakes to process and ship the order to the requested address, via a carrier chosen by the client. La Maison du Chocolat will insure the goods up to delivery; however, it is up to the customer to verify the parcel in the presence of the delivery agent. Any discrepancy on delivery must be noted on the delivery slip. If this clause is not respected, no reimbursement process for obtaining credit from the carrier will be initiated.
6.1.5. Absence of the recipient
In the case of the absence of the recipient or someone else who could accept the order at the time of delivery, the shipper will leave the package in the mailbox of the recipient if the size permits. Otherwise, the shipper will leave an attempted delivery notice for the client to contact the shipper as soon as possible. Under no circumstances, will La Maison du Chocolat be held responsible for the possible damage to the products due to the delayed pick up from the shipper.
6.1.6. Orders preparation
The logistics center for the preparation of the orders delivered to private residences is at the following address:
La Maison du Chocolat - 41- 43, rue Paul Lescop - 92000 Nanterre.
This logistics center handles the orders delivered to the following countries: Germany, Andorra, Austria, Belgium, Canada, Denmark, Spain, France, Finland, Ireland, Italy, Lichtenstein, Luxembourg, Monaco, Norway, Netherlands, Portugal, Sweden, Switzerland and the Vatican.
The boutique on line does not deliver to the overseas departments.
On an exceptional basis, one of the Parisian boutiques could be tasked with preparing and shipping an order.
6.1.7. Force majeure
La Maison du Chocolat cannot be held responsible if the package has not been delivered for the following causes: "force majeure" as described by the tribunals and natural disasters.
6.2. Delivery Times
6.2.1. Delivery date
Delivery times depend on the country of destination and the method of delivery. By default, the site of La Maison du Chocolat proposes the earliest delivery date. The client may choose a later date that the one proposed by the site.
6.2.2. Guarantee conditions
The delivery date is guaranteed:
- except for a force majeure,
- except in the case of strike by the shippers,
- provided that the delivery address is precise, accurate and complete,
- provided that the recipient of the order is present at the time of delivery.
Delivery times depend on the selected shipper and the period of the year.