LMDC prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Damage claims should be clearly described in writing, along with a photograph, dated and signed.
8.2. Claim period.
All claims must be received by LMDC within 48 hours of product delivery. Claims received thereafter may not be honored. No claim for defective product can be processed without return of defective product. When warranted, LMDC will issue a call tag and pay for return shipping. Claims should be sent to LMDC Customer Service Department, by email or by postal service, offering proof of delivery of the parcel to LMDC. The address for claims is as follows:
1018 Madison Avenue - New York, NY 10075 - USA
Telephone: (718) 361-9161 – Monday - Friday from 9:00 AM EST - 6:00 PM EST
8.3. Supporting documents
No claim will be reviewed unless accompanied by a written explanation and a photograph that demonstrate the problem, as well as the damages occasioned thereby. After an analysis of the situation, LMDC at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.
LMDC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFIT, REVENUE OR OTHER BENEFITS ARISING FROM CLAIMS HEREUNDER, OR FOR CLAIMS AGAINST THE PURCHASER BY ANY THIRD PARTY.