General Terms of Sales

1.1. General Terms of Sale

These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for La Maison du Chocolat. ("LMDC," "We" or "Us") for the United States. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. LMDC reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with LMDC entered into after the effective date of any such modification shall be governed by the modified Terms and Conditions.

1.2. Application

No additional condition sought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of LMDC. The failure of LMDC to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights.

2.1. Order methods

Orders may be made:

- By telephone:
Madison Avenue Boutique:  (212) 744-7117
Rockefeller Center Boutique: (212) 265-9404
Wall Street Boutique: (212) 952-1123
Customer Service: (718) 361-9161

Please click the following link to see current boutique hours of operation: Our Boutiques

- By fax:
Madison Avenue Boutique: (212) 744-7141
Rockefeller Center Boutique: (212) 265-9405
Wall Street Boutique: (212) 952-1133
Customer Service: (718) 361-9408

- By internet at

Specific and clear information as to your name (as it appears on any credit card you may provide), billing address, shipping address (PO boxes not accepted) and mode of payment is critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to the purchaser.

2.2. Cancellation

Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, LMDC will try to honor requests for changes. A fee will be charged in the event LMDC is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

2.3. Order validation

Each order is subject to approval by LMDC. LMDC reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. LMDC undertakes to inform the purchaser within two (2) business days following receipt of an order if there will be a problem filling it.

2.4. Right of refund

The exchange (subject to availability) or refund will be made within fourteen (14) days of receipt of the customer's request. 

3.1. Payment methods

Unless otherwise noted, all LMDC pricing and other charges are stated in Euros (€) after tax. Prices are subject to change.

3.2. Shipping charges

Shipping charges, which are payable by the purchaser, are extra, and vary by destination. Details are available upon request from LMDC.

4.1. Payment methods

All purchases are subject to immediate payment using Visa, MasterCard, Discover, or American Express. LMDC is unable to offer any discounted terms.

4.2. Payment information

Please pay attention to detail when providing credit card and shipping information. Make sure to inform us as to the type of card and to give us your account number, security code and the expiration date, as well as your name exactly as it appears on your card. Your signature is required on all orders. Please see our Privacy Policy Statement (below) to understand how personal information is treated.

5.1. Out of stock

The catalogue lists all of the products that generally are available from LMDC. From time to time products may be out of stock or otherwise unavailable. Please contact us with any product inquiries.

5.2. Handcrafted pieces

Certain special gift items are unique and handcrafted and, therefore, available only in small quantities. To confirm availability, please call LMDC before ordering.

5.3. Hat Boxes

For gift baskets and hat boxes, LMDC reserves the right in the event of the unavailability of an item(s) to substitute an item(s) of equal or greater value.

5.4. Gifts presentation

The presentation of gift items may be modified to ensure proper delivery and handling.

6.1. Product Shipping

6.1.1. Delivery instructions

The accuracy of the shipping information provided by the purchaser is crucial in making sure that orders can be delivered properly. This allows LMDC customers to enjoy LMDC products for the full extent of their shelf life. LMDC cannot be held responsible for incomplete or erroneous delivery instructions.

6.1.2. Terms of delivery

After acceptance of an order, LMDC will prepare and forward it to the shipping service. Although LMDC can assure delivery to most specified locations, it is up to the purchaser to verify receipt with the shipping service. Failure to identify properly to the shipping service problems with delivery may result in the purchaser’s inability to make a successful claim. Some shipping services require a signature upon delivery. Once the product is delivered according to shipping instructions, neither LMDC nor the shipping service can be held responsible for loss or for damage caused by environmental conditions.

6.2. Shipping Charges

6.2.1. Delivery delay

Deliveries are made on BUSINESS DAYS and, for an extra charge, Saturdays. No deliveries are made on Sundays, Mondays or holidays.

Delivery to all of our locations is as follows:

  • Priority Overnight Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by 12:00 PM.
  • Standard Overnight Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by 8:00 PM.
  • Second Day Delivery: Delivery in 2 days for orders placed before 3:00 PM EST, arrival to most destinations by 8:00 PM.
  • Second Day AM Delivery: Delivery in 2 days for orders placed before 3:00 PM EST, arrival to most destinations by 12:00 PM.
  • Home Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by 8:00 PM.
  • Ground Delivery: Next day delivery for orders placed before 3:00 PM EST, arrival to most destinations by 4:30 PM.
  • Any order received after 3:00 PM EST will be processed and shipped on the next available business day.

6.2.2. Force majeure events

LMDC will not be responsible for delays caused by events beyond its control, including strikes, natural disasters or terrorism.

Shipping times may be extended during busy holiday seasons (THANKSGIVING, CHRISTMAS, VALENTINE’S DAY, EASTER AND MOTHER’S DAY).

The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service.

8.1. Claims

LMDC prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Damage claims should be clearly described in writing, along with a photograph, dated and signed.

8.2. Claim period.

All claims must be received by LMDC within 48 hours of product delivery. Claims received thereafter may not be honored. No claim for defective product can be processed without return of defective product. When warranted, LMDC will issue a call tag and pay for return shipping. Claims should be sent to LMDC Customer Service Department, by email or by postal service, offering proof of delivery of the parcel to LMDC. The address for claims is as follows:

1018 Madison Avenue - New York, NY 10075 - USA


Telephone: (718) 361-9161 – Monday - Friday from 9:00 AM EST - 6:00 PM EST

8.3. Supporting documents

No claim will be reviewed unless accompanied by a written explanation and a photograph that demonstrate the problem, as well as the damages occasioned thereby. After an analysis of the situation, LMDC at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.

8.4. Disputes


9.1. Returns delay

Returns will be accepted by LMDC only upon its prior written agreement and in no case more than 48 hours after delivery to a recipient.

9.2. Compensation

Where LMDC accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, LMDC will allow the free replacement of the product or the return of the amount paid by the purchaser. In making a purchase, the purchaser, on behalf of itself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.

10.1. Our Privacy Policy Statement

Because of our concern with the protection of your private life and information personal to you, LMDC treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information (including name and street and email addresses) necessary to fill and follow-up on an order.

10.2. Customer Communications

You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us, by mail, email or telephone.

Our mailing address: La Maison du Chocolat – 1018 Madison Avenue - New York, NY 10075 - USA

Our email address:

Telephone: (718) 361-9161

11.1. Quality

LMDC guarantees the quality and freshness of its products from the time they leave our boutique in New York, so long as they are handled and stored as recommended by the materials that accompany each shipment. Please refer to the best before date indicated in the nutrition fact label.

11.2. Excluded conditions


All of our transactions shall be governed by the laws of the State of New York without regard to its choice of laws provisions.