よくあるご質問

【ご注文に関して】

申し訳ございませんが、オンラインブティックの「利用規約」「ご利用に関するご案内」「ご利用案内」でご案内のとおり、食品につき、ご注文後の変更・キャンセルはお受けできかねますので、予めご了承ください。

申し訳ございませんが、食品につきご注文後の変更等はお受けできかねますので、予めご了承ください。

申し訳ございませんが、ご注文後の変更等はお受けできかねますので、予めご了承ください


代金引換でのご注文の場合は、お届け時の配送伝票の上部が公的な領収書となっております。

ご注文いただく際の画面に記載させていただいておりますが、エクスプレスオーダーでご注文の場合や上記以外では、ご対応できかねますので、予めご了承ください。

エクスプレス オーダー
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領収書が必要な場合はアカウント作成しクレジットカード決済にてご注文ください

ご注文の商品とお届けの商品に間違いがないか確認していただく意味で、全てのお荷物に納品書を同梱させていただきますが、金額の表示は一切ございませんのでご安心ください。

納品書にはご依頼主様及びお届け先様のお名前と、ご注文の商品名・数量、ご注文番号などを記載しております。

申し訳ございませんが、別々のお届け先への発送はお受けできかねます。別々のお届け先へのご注文は、お手数ですが別々にご注文ください。※ご注文ごとに配送料は発生いたします。

別々にご注文いただいた場合、同日中のご注文であっても、原則として別発送となります。ご了承ください。※ご注文ごとに配送料は発生いたします。

熨斗(のし)は、ご対応できる商品とできない商品がございます。商品サイズ、形状によって熨斗(のし)紙添付を承ることができません。熨斗(のし)のご対応が不可能な商品には、商品詳細ページに熨斗(のし)対応不可の旨、ご案内させていただいております。

恐縮ながらシステム上は、「熨斗を希望する」を選択することができますが、対応不可商品は、ご対応致しかねますので、予めご了承ください。

【アカウントに関して】

アカウントにご登録頂きました情報は、いつでも変更が可能です。「マイアカント」にログインし、「アカウント情報」にてご変更いただけます。

「マイアカウント」をクリックし、「既にアカウントをお持ちの方」のパスワード入力欄の下の「パスワードをお忘れですか?」をクリックして下さい。ご登録のEメールアドレスを入力後、「確定する」ボタンをクリックいただきますと、ご登録のEメールアドレス宛てにパスワード再設定のリンクをお送りしますので、そちらからお手続きください。

カスタマーサービスまでご連絡下さい。その際、お客様のお名前等の情報と、ご連絡先のEメールアドレスをお知らせ下さい。

【オンラインブティックに関するご質問】

The Best Before Date of our chocolates is shown on the bottom of each box. We encourage you to eat our products before this date. We recommend storing them somewhere cool (between 16 and 18°C), away from light. A cellar or the crisper drawer of the refrigerator are possible solutions, as long as you leave products in their original packaging and wrap them carefully in a sealed plastic bag. However, please note that chocolates should be taken out of the refrigerator about two hours before they are to be enjoyed: this helps their flavors develop. Our pastries are freshly baked and should be eaten the same day - except for our desserts which can be stored for 2 days, and our travel-sized cakes which should be eaten within 5 days. Our sales advisers can provide you with information about tasting when you place your order.

For nearly 10 years, our manufacturing site has been ISO 22000 certified, thanks to the committed involvement of our teams when it comes to food safety. Our production teams comply with strict hygiene rules and quality control to guarantee truly indulgent products.
We are committed to respecting the quality requirements of each country in which we are present, and we ensure that the ingredients, labels, and hygiene criteria of each recipe meet these requirements.
Traceability is a key concern: each product has its own history that we can trace at every stage, from raw materials to sale. We create quality products with a sustainable and natural approach: as such, we prohibit the use of GMOs, palm oil and artificial colors in our chocolates.

SALE ONLINE

Some products are particularly delicate and cannot easily be transported. Consequently, they are only available for collection in store. This applies to our desserts, for example.
We also offer limited-edition products and products that are only available online.

We deliver in mainland France with Colissimo in 3 working days or with Chronopost in 2 working days.
To ensure the quality of our chocolates in summer, we deliver with Chronofresh.
In Paris and the surrounding suburbs, we also deliver by courier the same day.

You can also pick up your order in one of our 7 Parisian stores. Chocolate orders placed before 1.45 pm are available the same day and your pâtisserie orders are available the next day.
Need more information? See our Delivery page

You can create your own selection in store.

The delivery slip (with detail of quantities, without prices) is included in your package. This is the only document included in the package; the invoice is sent to you separately.

The invoice will be available in your customer account once your package leaves our logistics center.

Your order hasn’t been shipped and you want to change it? Contact us via the contact form and choose the “My order” option.

I AM A “CARRÉ DES PASSIONÉS” MEMBER

It’s free to join the loyalty scheme and anyone over the age of 18 can join. Join the Carrés des Passionnés Club to enjoy exclusive benefits:

- each time you buy online or in store, you earn points

- once you reach 50 points, you can exchange your points for a delicious gift

- we’ll treat you to a birthday surprise

- for a week at Christmas and Easter, your points are doubled every time you buy online or in store

- if you subscribe to our newsletter, you’ll receive offers and invitations to members-only events by email

Log in to your customer account to join the Carré des Passionnés Club in a click.

If you’ve joined the Club in store, just open an online account with the same email address; your details will immediately be recognized, and you’ll be able to find the following information:

- your loyalty scheme account number

- your loyalty scheme points balance

- the expiry date of your points (points last for a year from the date of your last purchase).

You can convert your points into gifts in store and online.

Online, log in to your customer account, go to the “Carré des Passionnés” tab then click on “Convert points into a gift”. You will be shown a range of gifts that we’ve selected for you. You can then choose the gift(s) you’d like.

To be recognized as a Carré des Passionnés member in the online store after becoming a member in a physical store, you must open an account with the same email address as the one you provided in store. If you did not provide an address, please contact our Customer Service on +33 1 55 51 83 18 from 9 am to 5 pm, Monday to Friday, so that they can add your email address to your account. In this way, you can track your loyalty points at any time.
In addition, your points balance is included on the receipt when you make a purchase in store and via our email communications.