The Best Before Date of our chocolates is shown on the bottom of each box. We encourage you to eat our products before this date.
We recommend storing them somewhere cool (between 16 and 18°C), away from light. A cellar or the crisper drawer of the refrigerator are possible solutions, as long as you leave products in their original packaging and wrap them carefully in a sealed plastic bag. However, please note that chocolates should be taken out of the refrigerator about two hours before they are to be enjoyed: this helps their flavors develop. Our pastries are freshly baked and should be eaten the same day - except for our desserts which can be stored for 2 days, and our travel-sized cakes which should be eaten within 5 days. Our sales advisers can provide you with information about tasting when you place your order.
For nearly 10 years, our manufacturing site has been ISO 22000 certified, thanks to the committed involvement of our teams when it comes to food safety. Our production teams comply with strict hygiene rules and quality control to guarantee truly indulgent products.
We are committed to respecting the quality requirements of each country in which we are present, and we ensure that the ingredients, labels, and hygiene criteria of each recipe meet these requirements.
Traceability is a key concern: each product has its own history that we can trace at every stage, from raw materials to sale. We create quality products with a sustainable and natural approach: as such, we prohibit the use of GMOs, palm oil and artificial colors in our chocolates.
Some products are particularly delicate and cannot easily be transported. Consequently, they are only available for collection in store. This applies to our desserts, for example.
We also offer limited-edition products and products that are only available online.
We deliver in mainland France with Colissimo in 3 working days or with Chronopost in 2 working days. To ensure the quality of our chocolates in summer, we deliver with Chronofresh. In Paris and the surrounding suburbs, we also deliver by courier the same day.
You can also pick up your order in one of our 7 Parisian stores. Chocolate orders placed before 1.45 pm are available the same day and your pâtisserie orders are available the next day. Need more information? See our Delivery page
You can create your own selection in store.
The delivery slip (with detail of quantities, without prices) is included in your package. This is the only document included in the package; the invoice is sent to you separately.
The invoice will be available in your customer account once your package leaves our logistics center.
Your order hasn’t been shipped and you want to change it? Contact us via the contact form and choose the “My order” option.
I AM A “CARRÉ DES PASSIONÉS” MEMBER
It’s free to join the loyalty scheme and anyone over the age of 18 can join. Join the Carrés des Passionnés Club to enjoy exclusive benefits:
- each time you buy online or in store, you earn points
- once you reach 50 points, you can exchange your points for a delicious gift
- we’ll treat you to a birthday surprise
- for a week at Christmas and Easter, your points are doubled every time you buy online or in store
- if you subscribe to our newsletter, you’ll receive offers and invitations to members-only events by email
Log in to your customer account to join the Carré des Passionnés Club in a click.
If you’ve joined the Club in store, just open an online account with the same email address; your details will immediately be recognized, and you’ll be able to find the following information:
- your loyalty scheme account number
- your loyalty scheme points balance
- the expiry date of your points (points last for a year from the date of your last purchase).
You can convert your points into gifts in store and online.
Online, log in to your customer account, go to the “Carré des Passionnés” tab then click on “Convert points into a gift”. You will be shown a range of gifts that we’ve selected for you. You can then choose the gift(s) you’d like.
To be recognized as a Carré des Passionnés member in the online store after becoming a member in a physical store, you must open an account with the same email address as the one you provided in store. If you did not provide an address, please contact our Customer Service on +33 1 55 51 83 18 from 9 am to 5 pm, Monday to Friday, so that they can add your email address to your account. In this way, you can track your loyalty points at any time.
In addition, your points balance is included on the receipt when you make a purchase in store and via our email communications.