8.1. L.M.D.C. HONG KONG LIMITED prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will try our utmost to meet your expectations but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.
8.2. All claims must be made within 48 hours of product delivery. Claims received by L.M.D.C. HONG KONG LIMITED after longer delays may not be honoured. Claims should be sent to our Customer Service Department, by email. The address for claims is as follows:
Email: firstname.lastname@example.org (Customer Service Department)
8.3. All claims must be motivated and accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, L.M.D.C. HONG KONG LIMITED at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.
8.4. L.M.D.C. HONG KONG LIMITED SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARISING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.